Privacy Policy

Stonehaven Slate & Lead Ltd. is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This privacy policy explains how we collect, use, and safeguard your data when you visit or interact with our online platform and services.

Information We Collect

We may collect the following types of personal data when you engage with our website or services:

• Contact Information: such as your name, postal address, telephone number, and email address when you request a quote or get in touch.
• Service Information: details regarding the specific services you are interested in, including roofing and leadwork projects.
• Technical Data: information collected automatically through cookies and similar technologies to improve your user experience, such as IP address, browser type, and device information.

How We Use Your Information

Your personal information will be used for the following purposes:

• Responding to enquiries and providing quotes for heritage roofing, leadwork, chimney repairs, and other related services.
• Managing contracts and service delivery.
• Improving our online platform and tailoring our services to better meet your needs.
• Complying with legal obligations and maintaining records for audit purposes.

Legal Basis for Processing

We process your personal data based on the following lawful grounds:

• Consent: when you explicitly provide your information to request services or communications.
• Contractual necessity: to perform and manage the contractual relationship of services requested.
• Legitimate interests: for purposes such as improving our service offerings and ensuring network and information security.

Data Sharing and Disclosure

Stonehaven Slate & Lead Ltd. will not sell or rent your personal data to third parties. We may share your information with trusted contractors or service providers solely for the purpose of service fulfilment and under strict confidentiality agreements. Additionally, we may disclose information to comply with legal requirements or protect our rights.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy and as required by law. When your data is no longer needed, we will securely delete or anonymise it.

Your Rights Under GDPR

You have the following rights regarding your personal data that we process:

• Access: request a copy of your personal data we hold.
• Correction: ask us to update or correct inaccurate data.
• Erasure: request deletion of your data where there is no overriding legal reason to retain it.
• Restriction: ask us to limit processing under certain conditions.
• Data portability: request your data in a structured format to transfer to another controller.
• Objection: object to processing based on legitimate interests or direct marketing.

To exercise these rights, please contact us by mail at the address below.

Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. Our site uses secure connections and regularly reviews its security practices.

Cookies and Tracking

Our online platform uses cookies to enhance usability and analyze traffic. You can control or disable cookies through your browser settings; however, this may affect your experience on our site.

Children’s Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children without parental consent.

Contact Information

If you have questions about this privacy policy or wish to exercise your data protection rights, please contact us at:

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for the latest information on how we protect your data.